Refund policy

Returns & Replacements 

Due to the nature of our products, we are unable to accept returns or issue refunds for used or opened merchandise. In the event that you are unsatisfied with your goods we will gladly issue an exchange or store credit for equal value. 

We recommend new customers familiarize themselves with the ingredients and purpose of the product so that you are informed before committing to purchase. Note: Upon receiving your order, please confirm the contents of the package are entirely accurate before using the product. 

Replacement parcels: 

In the instance, your order arrives damaged, defective, or differ from what you originally purchased, a replacement will be issued with complimentary shipping at no additional cost to you, simply reach out for a prepaid return label.

To qualify for a replacement, your request must be reported to customer care within 5 days of receipt. No replacements will be granted after the seventh day of delivery. All shipping costs are non-refundable, and all expenses for shipments are the responsibility of the customer.  

Returns purchased from retail partners:

We are only equipped to facilitate purchases placed through KLUR.co. All return orders placed through retail partners should be managed by their corresponding customer service teams.